Політика доставки

At VatraWear, we understand the importance of receiving your embroidered clothing in a timely and secure manner. Our shipping policy aims to provide a seamless and efficient experience for our valued customers.

Processing Time:

Orders are processed within 1-3 business days after the order is placed. During peak seasons or promotional periods, please allow additional time for processing.

Shipping Rates:

We offer various shipping options to cater to your needs. Shipping rates are calculated at checkout based on the destination, weight, and dimensions of your order.

Domestic Shipping:

For domestic orders within Canada, we offer standard and expedited shipping options. Standard shipping typically takes 3-7 business days, while expedited shipping takes 1-3 business days. Delivery times may vary depending on your location and the shipping carrier.

International Shipping:

We are pleased to offer international shipping to customers worldwide. International shipping rates and delivery times are calculated at checkout based on the destination and shipping option selected. Please note that international shipments may be subject to customs fees, import taxes, or duties, which are the responsibility of the customer.

Order Tracking:

Once your order has been shipped, you will receive a shipping confirmation email with tracking information. Please allow 24-48 hours for the tracking information to update.

Lost or Damaged Packages:

If your package is lost or damaged, please contact our customer support team at vatra.toronto@gmail.com as soon as possible. We will work with the shipping carrier to investigate the issue and, if necessary, replace or refund your order.

Returns and Exchanges:

If you are not satisfied with your purchase, please refer to our Return and Exchange Policy for more information on how to initiate a return or exchange.

Please note that shipping fees are non-refundable unless the item is defective or we made an error in processing your order.

If you have any questions or concerns about our shipping policy, please feel free to contact our customer support team at vatra.toronto@gmail.com. We are here to help and ensure your VatraWear shopping experience is a positive one.