Shipping and returns

🚚✈️ Shipping & Returns πŸ”„πŸ“¦

At Vatra, we're committed to providing our customers with a seamless and enjoyable shopping experience. We understand the importance of timely deliveries and hassle-free returns. Please review our shipping and returns policy below to ensure your satisfaction. πŸ€—


πŸ“¦ Shipping:

πŸ•‘ Processing Time: All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

πŸ—“οΈ πŸ‡¨πŸ‡¦ Shipping Rates: We offer flat-rate shipping within Canada. Shipping costs are calculated at checkout and may vary based on the size and weight of your order.

πŸ’° 🚚 Estimated Delivery Time: Standard shipping within Canada typically takes 3-7 business days. Please note that these estimates are approximate and actual delivery times may vary, especially during peak periods or due to unforeseen circumstances.

⏳ πŸ” Tracking: Once your order has been shipped, you will receive a confirmation email containing your tracking number. Please use this number to track your package and estimate its arrival date.

πŸ’Œ 🌐 International Shipping: We currently only ship within Canada. We apologize for any inconvenience and are working on expanding our shipping options in the future. 🌍


πŸ”„ Returns:

πŸ“ Return Policy: We accept returns on eligible items within 30 days of the delivery date. Items must be unused, in their original condition, and with all original tags and packaging. 🏷️ 🚫 Non-Returnable Items: Due to hygiene and quality concerns, we cannot accept returns on the following items:

  • Custom or personalized orders
  • Items that have been worn, washed, or altered

πŸ“¨ Return Process: To initiate a return, please contact us atΒ with your order number and a brief description of the issue. We will provide you with a return authorization number and return shipping instructions.

πŸ“© πŸ’Έ Refunds: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, a refund will be processed and applied to your original method of payment within 7 business days. Please note that shipping costs are non-refundable.

🌟 πŸ”„ Exchanges: If you would like to exchange an item for a different size or color, please contact us atΒ with your order number and the desired replacement item. We will provide you with instructions for the exchange process. Please note that customers are responsible for any additional shipping costs associated with exchanges.

πŸ‘• πŸ’” Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of delivery atΒ vatra.toronto@gmail.comΒ with a description and photos of the issue. We will work with you to resolve the problem as quickly as possible. πŸ› οΈ